As specialists in Human Resources we can offer you to help you with all matters regarding the hotel or tourism sector.

Certainly, human resources are the main assets of the hotel industry, the production of services (servuccion), where they produce an interaction between the client, the establishment, the service and between the clients themselves, all at the same time, that is what often creates tensions in the team.

With the help of ARGOS & TORNERO we can offer you a specialized service in technology, knowledge and experience of the sector in the following areas:

1.- Planning of the Human Resource Department: Like support of the existing department, or in case it does not exist yet, they realize it the external way, with the own materials of the same one..

2.- Human Resources Management: That’s where you might appreciate the most our commitment in value, the long experience accumulated in this assignment, the peculiarities of the sector and our dominion of the sector.

3.- Juridical area: That’s an integrated service including all matters related to the labour, administrative, civil and penal ambit.

PLANNING OF THE HUMAN RESOURCE DEPARTMENT

Among other possible actions we will realize these:

1.1.- Establishment of functional and hierarchical organization charts.
1.2.- Identification of the functions of every professional category with its corresponding work manuals and procedures.
1.3.- Valuation of place of employment.
1.4.- Elaboration of work manuals.
1.5.- Application of an incentive system for all.
1.6.- Reward “a la carte” for high positioned Managers of the business, with the possibility to select the form of payment, for example in cash, in kind or in free time.
1.7.- From collaborators realized surveys for the internal valuation of the managers.
1.8.- Help with the elaboration of an employment bureau.
1.9.- Realization of periodical interviews of the team of establishment, managers and with candidates still in selection process - in this case it will be accomplished with the help of a specialized psychologist.

Start

Resquest for information

HUMAN RESOURCE MANAGEMENT

As consequence of planning, the need of Management of this created structure will be raised, which perhaps is the most complex function to fulfil.

Have a motivated team that accomplishes his tasks in the most profitable way, but at the same time see the collaborator reflecting the importance of his labour, that he will always be listened to and informed and will be paid proportional to his strengths and dedications.

2.1.- Negotiation of general wage agreements. Trade union representatives of the business.
2.2.- Written studies and interpretation of the valid general wages agreements, where all doubts of its clauses will be resolved.
2.3.- Elaboration of personnel payrolls in levels of professionals, categories and departments that serve for the elaboration of the same ones.
2.4.- Elaboration of additional clauses in the contracts of labour.
2.5.- Negotiation with part-time job companies for the price determination of every employee.
2.6.- Formation of the human resources team and implantation of an elaboration program for payrolls, liquidations S.S., IRPF etc. connected with Administration organisms via internet.
2.7.- Monthly continuation of the elaboration of the payrolls for every department, resolving the doubts that can appear..
2.8.- Continuation of the application of the aspects relating to the law of labour risk prevention, collaborating with the businesses and technicians that develop its application.
2.9.- Written studies of the legislative news of labour character.
2.10.-Intervention and advice during the period of trade-union elections.

Start

Resquest for information

JURIDICAL AREA

Find out the need that a hotel establishment might need in this ambit. Some of them are the following:

3.1.- Redaction, interpretation and negotiation of every kind of contract, for example of supply, rent of services etc.
3.2.- Administrative ambit: This includes the relation existing between the establishment and the national, regional and local administration relating to consumption reclamations, reclamations of clients, application of admission etc.
3.3.- Penal ambit: Denunciation for fraud presented by the clients that leave the establishment without paying the bill, cases of heavy accidents in which an intervention in this jurisdiction is obligatory, and those presented in the matter of consummations.
3.4.- Civil ambit: Reclamations against the providers or suppliers of the hotel for not fulfilling contracts.
3.5.- Labour ambit: Employee sanctions, dismissal, quality reclamations, assistance in the inspection of labour, assistance and intervention in social court etc..

Start

Resquest for information